Business Continuity Management (BCM)
Beskrivelse
Alle taler om oppetid og om kritiske forretningsprocesser - men de færreste sørger for at have en overordnet styring hen imod en forbedring af disse koncepter. Forretningsorienteret kontinuitetsstyring og robusthed er afgørende for at opretholde en sund forretning, men mange organisationer gør enten ingenting, tager genveje eller undlader at engagere ledelsen ordentligt.
Dette kursus er en ligetil vejledning og guide til at levere en effektiv forretningsorienteret kontinuitetsplanlægning, herunder praktiske løsninger bygget ud fra mange års erfaring fra forskellige forretningsmiljøer.
Kurset Business Continuity Management sammenkæder hændelsesstyring, kriserespons og forretningskontinuitet, og hvordan man formidler deres betydning til organisationsledelsen for at sikre de korrekte prioriteringer og investeringer. Undervejs på kurset benyttes casestudier af reelle organisatoriske kriser og nedbrud, herunder Kronos2, Home Depot, Nissan, Royal Bank of Scotland, Tesco og VISA, og en gennemgang af erfaringer fra COVID-19-pandemien.
Med KPI’ere, skabeloner og tjeklister, der dækker planlægning, respons, rapportering og sikkerhed, giver dette kursus en solid baggrund for implementeringsholdet af forretningskontinuitet og robusthed, som kan skræddersyes til enhver organisation.
Certificeringspakker
Moduloversigt
- Modul 1Introduction
Business continuity and resilience
An introduction to business continuity
The personality and skillset of an effective resilience professional
Taking the first steps
- Modul 2The evolution of resilience
The limitations of business continuity and the birth of resilience
Regulators have recognized the importance of resilience: the experience from the UK
The journey and challenges to achieving resilience nirvana
- Modul 3What can we learn from international standards?
Short history of resilience standards
Management system standards
The accredited certification process
The common pitfalls of standards
How should standards be used?
- Modul 4How business continuity and resilience differs between industries
Organizational characteristics
Getting started
- Modul 5Comparing incident management, crisis management and business continuity
Definitions from the International and European Standards
Defining an incident
When does an incident become a crisis?
Defining a disruption
Scanning the horizon for potential incidents, crises and disruptions
- Modul 6Good practice in crisis response
Why does a good crisis response matter?
What does good look like?
The building blocks for a good crisis response
Decision-making cycle
Communicating in a crisis
Debrief, reviews and lessons learned
- Modul 7Lessons for business continuity and resilience from COVID-19
From ‘somebody else’s problem’ to ‘battle stations’
People and technology challenges
The lessons learned
Stepping into the future
- Modul 8Gaining and maintaining the attention of the board
Taking the first step
How do the board’s needs differ from the executive?
Key executive-level stakeholders
Engagement can vary by industry
Preparing and making the pitch
Sustaining their interest
Dealing with difficult senior stakeholders
- Modul 9Developing the governance and implementing resources
What does good governance look like?
Differences between project and business-as-usual governance
How a crisis affects organizational governance
Components of an effective governance regime
Maintaining competent resources
- Modul 10Delivering the BIA and determining recovery strategies
The BIA process
Prerequisites
Defining impact criteria
Identifying critical activities
Consolidating the outputs
Delivery methods
Risk assessment
Recovery strategies and solutions
Turning strategies into solutions
- Modul 11Writing plans and procedures
Plan types
What should plans contain?
Format and contents
Common plan contents
Plan maintenance
- Modul 12Training and exercising
Who needs to be trained?
Determining the frequency of training
Training follow-up
Exercising
Tips on delivering an exercise
- Modul 13Supply chain resilience
Why is supply chain resilience important?
Just-in-time versus depth of supply
Assessing the risk
Identify recovery options
Current suppliers versus new suppliers
Post-incident
- Modul 14Reviewing, auditing and improving
The benefits of a review, and why not to fear a visit from the auditor
Linking assurance to the three lines of defence
Performance metrics and maturity models
Planning versus capability
Different types of review
Taking action, making improvements
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