Administer Microsoft 365 and AI services
AB-650(3 days)
Administer Microsoft 365 and AI services
15.450 DKK
(excl. VAT)
Course calendar
Description
Administering Microsoft 365 is no longer just about users, licenses, and workloads. Microsoft 365 Copilot, AI agents, and connected AI services bring new requirements for identity management, data protection, monitoring, and governance. In this course, you learn to handle these areas together, so your organization's Microsoft 365 environment runs reliably and at scale, with clear guardrails for both users and agents.
You work with the core administration of an existing Microsoft 365 tenant. This includes domains, organization settings, licenses, workload configuration, and content access. You also learn to monitor service health and network connectivity and to use Microsoft 365 Backup for setup, restore, and monitoring. The goal is to help you spot operational issues early and keep the environment reliable.
Security and governance are covered across identities, collaboration, and data. You get hands-on experience with users, guests, groups, administrative roles, and authentication methods, as well as Privileged Identity Management and administrative units. You also work with threat protection, information protection, and data loss prevention requirements. The focus is on limiting unnecessary access, protecting collaboration spaces, and making sure Copilot and AI agents can only use the data your organization's policies allow.
The course then moves on to the administrative lifecycle of Microsoft 365 Copilot and AI agents. You learn to assess the tenant's Copilot readiness, identify issues such as data oversharing, and configure the relevant Copilot settings. You work with agent identities in Microsoft Entra Agent ID, curation through the Agent Registry, and monitoring with Microsoft Agent 365. This covers managing permissions and policies, investigating risks, controlling the agent lifecycle, and assessing usage and impact. As a result, you can introduce AI services in a controlled way and continuously adjust security, capacity, and costs.
The course is relevant if you already work with Microsoft 365 operations and need to take responsibility for Copilot, agents, or connected AI features. It is also a good fit if you work with specialists in identity, security, compliance, endpoints, and applications on a unified administrative model.
After the course, you can:
- Configure and manage an existing Microsoft 365 tenant
- Manage domains, organization settings, workloads, and licenses
- Monitor service health, network connectivity, and backup
- Manage identities, access, roles, and authentication methods
- Protect collaboration and data with security and compliance controls
- Assess and improve a tenant's readiness for Microsoft 365 Copilot
- Establish and manage identities, permissions, and policies for AI agents
- Monitor agent activity, risks, lifecycle, and usage
Related exam
Prerequisites
To get the most out of the course, we recommend experience or knowledge equivalent to:
Next steps
If you want to build on your skills, these may be relevant:
Module overview
Configure and manage an existing Microsoft 365 tenant, from domains and licensing to resilience, workload settings, and content access for Microsoft Copilot.
Lessons:
- Provision and brand a Microsoft 365 tenant
- License Microsoft 365 and AI services at scale
- Keep a Microsoft 365 tenant resilient and healthy
- Configure Exchange Online and Microsoft Teams workloads
- Govern SharePoint and OneDrive for Microsoft Copilot
Govern and secure a Microsoft 365 tenant: manage identities, configure authentication and access, protect collaboration from threats, and specify information-protection and data-loss-prevention requirements for Microsoft Copilot and AI agents.
Lessons:
- Provision and govern identities in Microsoft Entra
- Implement authentication and access in Microsoft Entra
- Secure email and collaboration with Microsoft Defender for Office 365
- Protect information with Microsoft Purview information protection
- Prevent data loss and govern the data lifecycle with Microsoft Purview
Roll out, secure, and monitor Microsoft Copilot and agents across a growing tenant—enable Copilot safely, establish and govern agent identities, curate the agent catalog, monitor and govern agents in production, and keep AI services cost-effective and healthy.
Lessons:
- Assess readiness and roll out Microsoft Copilot
- Configure Microsoft Copilot settings and extensibility
- Establish agent identities and secure access with Microsoft Entra Agent ID
- Curate and control agents with the Agent Registry and Agent 365 tools
- Monitor and manage agents with Microsoft Agent 365
- Govern agents using Agent 365
- Monitor and optimize Microsoft 365 AI services
Free course advice
We care a lot about helping you find the course path that creates the most value for you and your workplace. Get in touch with our course advisors — they're ready to help you, free of charge and with no obligation.
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The instructor tailored the course to my level to a very large extent and was flexible. I had very high expectations, and they were exceeded.
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The instructor also showed a strong ability to answer any questions that came up during the course.
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It has been a really good experience.
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The instructor is knowledgeable about the topics and readily puts them in a broader perspective by relating them to other relevant areas. It's rewarding that this is possible too, and it gives you ideas for further study.
In addition, the instructor was engaged and entertaining to have presenting the content.
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