Registration
You can register by e-mail at super@superusers.dk, by phone at +45 48 28 07 06 or via the website.

All registrations are confirmed by e-mail.

Rescheduling/cancellation
Cancellations must be made either in writing or by phone.

Please note that the cancellation terms also apply in case of illness.

On all courses at SuperUsers, both in-person and virtual
Rescheduling your course is always free at SuperUsers - in all modesty, we believe we have the most attractive terms in the entire industry.
This is possible because we offer many course dates that are guaranteed to run. So there is always a next date that is guaranteed to run for you to move to.
For catering and room setup reasons, however, we ask that you let us know as early as possible.

If you want to cancel your course entirely, we always offer to let you keep the course days as credit.
This way, you make sure that the course budget you have had approved can be used by you or a colleague for courses at SuperUsers in the future.

Alternatively, the following applies:
If you cancel 4 weeks or less before the course, a fee of 50% of the course price is charged.
If you cancel 2 weeks or less before the course, the full amount is charged.

Unable to attend
If for any reason you are unable to attend, you are of course always welcome to send a colleague or keep the course days as credit.
Just let us know by phone at +45 48 28 07 06 or by e-mail at super@superusers.dk

Price/invoice
The price includes participation, course materials, taxi service, parking and catering during the course, incl. breakfast, lunch and refreshments during breaks. Prices are excl. VAT.

When you register for courses or order certification bundles, course vouchers and special courses, an invoice is sent with payment terms of net 30 days, but always due no later than the first course day. The invoice is sent separately from the confirmation.

Discount
SuperUsers offers various discount options. On selected courses, you may be able to get a discount when several people from the same company register at the same time.
Call us at +45 48 28 07 06 to hear about favorable discount options. As a rule, discounts cannot be combined.

Exam
If you purchase an exam with your course or get an exam included in a certification bundle, the exam is taken separately from your course.
We therefore do not recommend taking the exam on the last course day.

Further information
If you need more detailed information about the technical content of the courses, feel free to contact our technical advisors at super@superusers.dk or by phone at +45 48 28 07 06.

Subject to change
SuperUsers reserves the right to make changes to time, location, instructor, content and price, and is not liable for any typographical errors.

SuperUsers a/s is the data controller for the processing of the personal data we receive about you. You can find our contact details below:

SuperUsers a/s
Karlebovej 91
3400 Hillerød

CVR no.: 15948833

Phone: +45 48 28 07 06
E-mail: super@superusers.dk

General purposes of our processing of personal data

This policy describes how SuperUsers ("we", "us", "our") processes personal data about you when you visit our website, sign up for our newsletter, apply for a job with us, make a purchase from us or attend a course, represent a supplier or otherwise communicate with us. The individual processing activities are described below.

1. The website

1.1. When you use our website, we process the following personal data:

1.1.1. When you visit the website, information about your device and your use of the website is collected automatically, including IP address, browser and device type, which pages you visit, the time and duration of your visit, and the actions you take, such as searches and adding courses to the cart.

1.1.2. Necessary data is processed so that the website can function (e.g. your cart and your cookie choices) and for operational and security purposes. Data for statistics and marketing is processed to measure and improve the website and to target our advertising and measure its effectiveness. If you complete a purchase, the contact details you provided may also, with your consent, be transferred in pseudonymized (hashed) form to our advertising platforms for conversion measurement.

1.2. The legal basis for our processing of your personal data is:

1.2.1. Necessary cookies and technical data are processed on the basis of Article 6(1)(f) of the General Data Protection Regulation (GDPR) regarding our legitimate interest in operating a secure and functional website.

1.2.2. Cookies for statistics and marketing are used only on the basis of your consent, cf. Article 6(1)(a) of the General Data Protection Regulation and the Danish Cookie Order. You can change or withdraw your consent at any time on the page Cookie policy.

1.3. Where your personal data comes from:

1.3.1. The data comes from you via your browser and your use of the website.

1.4. Recipients or categories of recipients

1.4.1. We use data processors that process the data on our behalf and according to our instructions: Vercel (website hosting), Algolia (search function), Cookiebot by Usercentrics (consent solution), Stape (server-side tag management), Google (Tag Manager and Analytics), Microsoft (Clarity, analysis of user behavior), Klaviyo (behavior tracking linked to our newsletter) and Vimeo (video playback).

1.4.2. If you have consented to marketing cookies, information about your use of the website is shared with Google (Google Ads) and Meta (Facebook and Instagram) for advertising purposes. These parties are independent data controllers for their own processing of the data.

1.4.3. A complete and continuously updated overview of the cookies and similar technologies we use, including purpose, provider and lifetime, can be found in our cookie policy.

1.5. Transfer to recipients in third countries, including international organizations:

1.5.1. Several of the providers mentioned (Google, Meta, Microsoft, Klaviyo, Vercel and Algolia) are established in the USA, and data may therefore be transferred to the USA. The transfer is based on the European Commission's decision on the EU-U.S. Data Privacy Framework when the recipient is certified under it, and otherwise on the European Commission's standard contractual clauses, cf. Article 46(2)(c) of the GDPR.

1.6. Storage of your personal data:

1.6.1. Cookies are deleted after the lifetime stated in our cookie policy. Data in our analytics tools is stored for up to 14 months. Technical log files are deleted on an ongoing basis.

2. Newsletters

2.1. When you sign up for our newsletter

2.1.1. When you sign up for our newsletter, we process your email address as well as your name, your company and your interests if you provide them. If you sign up in connection with a purchase, we use the contact details you provided at the time of purchase. We also record whether you open our newsletters and click on links in them so that we can target the content.

2.1.2. The purpose is to send you newsletters and other marketing about our courses, certifications and events.

2.2. Legal basis for the processing

2.2.1. The legal basis is your consent, cf. Article 6(1)(a) of the GDPR and section 10 of the Danish Marketing Practices Act. You can withdraw your consent at any time via the unsubscribe link in each newsletter or by contacting us.

2.3. Where your personal data comes from

2.3.1. The data comes from you when you sign up via the form on the website, by checking a box in connection with a purchase or when you otherwise contact us.

2.4. Recipients or categories of recipients

2.4.1. Newsletters are sent via Klaviyo, Inc. (USA), which processes the data as a data processor on our behalf. Transfer to the USA takes place as described in section 1.5.

2.5. Storage of your personal data

2.5.1. When you unsubscribe, the newsletters stop immediately. Your email address is then stored only on a suppression list so that we can ensure you do not receive any further newsletters. Documentation of your consent is stored for 2 years after the last mailing in accordance with the guidelines of the Danish Consumer Ombudsman.

3. Job applications

3.1. If you apply for a job with us, the following personal data is processed

3.1.1. Name, email address, phone number, CV, diplomas, the information in your application and references from previous employers.

3.1.2. The purpose is to assess your application and carry out the recruitment.

3.2. The legal basis for our processing of your personal data follows from

3.2.1. The legal basis is Article 6(1)(b) and (f) of the GDPR concerning, respectively, steps taken prior to entering into a contract and our legitimate interest in processing your application. If we keep your CV after the recruitment has ended, we do so on the basis of your consent, cf. Article 6(1)(a).

3.2.2. If your documents contain sensitive personal data, the legal basis is Article 9(2)(a) of the GDPR concerning explicit consent.

3.3. Where your personal data comes from

3.3.1. The data comes from the material you send us and from the references you refer to.

3.4. Recipients or categories of recipients

3.4.1. We do not disclose your personal data to third parties.

3.5. Transfer to recipients in third countries, including international organizations:

3.5.1. We use IT providers for email and document management. We aim to use providers with data location in the EU, and if data is transferred to countries outside the EU/EEA, the transfer is safeguarded as described in section 1.5.

3.6. Storage of your personal data:

3.6.1. Applications, CVs and other documents are deleted when the recruitment has ended. Your CV is only kept longer if you have consented to this, and it is deleted no later than 6 months after your consent.

4. When you are a participant and buy from us, or when you are the contact person for a company that buys from us, the following personal data is processed

4.1. We process your name, the company you may represent, CVR number and, if applicable, EAN number, email address, phone number, billing address, information about the courses, exams and certifications you order, including date and location, any comments you add to the order, and the name, email address and phone number of the participants who are registered. We do not process sensitive personal data.

4.2. If you add a hotel stay in connection with a course, we process the participant's name and the dates the stay covers, and pass these on to the hotel for the purpose of making the reservation.

4.3. If you choose to attend online, we use Zoom. We do not collect any additional information in this connection, as you simply receive a link. The information Zoom processes is what you provide yourself, e.g. name, company name and Zoom login.

4.4. The main purpose of the processing is to deliver and administer the service you have ordered, including sending course confirmations, schedules and course materials, contacting you in case of absence or changes, invoicing correctly, and handling complaints and your other rights.

4.5. When you attend a course, you and the other participants receive a participant list with the participants' names and the organization they represent.

4.6. In addition, the information is used for our accounting, for anonymized statistics and for developing our business and our range of courses.

4.7. Your address is used for invoicing and for shipping course materials when the course is delivered digitally.

4.8. The purpose is also to be able to communicate with you so that we can give you and the company you represent the best possible service, including accommodating special needs.

4.9. We may also contact you or the company you represent about your satisfaction with our services and send you information about the same or similar services, to the extent permitted by the Danish Marketing Practices Act. You can opt out of this at any time.

4.10. Our restaurant may receive information about special requests for lunch, and taxi companies may receive your first name when a taxi is booked for you.

4.11. The legal basis for our processing of your personal data

4.11.1. The legal basis is Article 6(1)(b) of the General Data Protection Regulation on the performance of a contract and Article 6(1)(f) on our legitimate interest in administering the customer relationship. Accounting records are retained on the basis of Article 6(1)(c) and the Danish Bookkeeping Act.

4.12. Where your personal data comes from

4.12.1. The information comes from the fields you fill in on the website, from your employer or contact person in connection with the registration, or from your direct communication with us.

4.13. Recipients or categories of recipients

4.13.1. The information is recorded in our own closed training management system.

4.13.2. We use the following data processors: Vercel (hosting of the website and the ordering flow), Mailchimp Transactional/Mandrill and Resend (sending order confirmations and internal operational messages), and Zoom (online attendance).

4.13.3. In addition, information is passed on to the hotel when a hotel stay is added, cf. section 4.2, to our auditors in connection with preparing the financial statements, and to the restaurant and taxi company, cf. section 4.10.

4.14. Transfers to recipients in third countries, including international organizations:

4.14.1. Vercel, Mailchimp Transactional/Mandrill and Resend are established in the USA. Transfers are safeguarded as described in section 1.5. Zoom processes the information in data centers in the EU.

4.15. Retention of your personal data

4.15.1. Personal data related to purchases from us is retained for 5 years from the end of the financial year to which the purchase relates, in accordance with the Danish Bookkeeping Act, unless there is a specific reason for longer retention, e.g. a pending complaint.

5. When you represent a supplier

5.1. We process your name, email address, phone number, the company you represent, and any additional information you give us. We do not process sensitive personal data.

5.2. The purpose is to be able to communicate with you, including by email and phone, about the tasks that you or the company you represent perform for us as a supplier.

5.3. Where your personal data comes from:

5.3.1. The information comes from our communication with you in connection with entering into and performing the agreement.

5.4. The legal basis for the processing:

5.4.1. The legal basis is Article 6(1)(b) of the General Data Protection Regulation on the performance of a contract and Article 6(1)(f) on legitimate interest.

5.5. Recipients of personal data, including transfers to third countries

5.5.1. We only share your personal data with third parties when we are required to do so by law or when it is necessary to perform the agreement.

5.5.2. The processing may be entrusted to data processors who process the information on our behalf and according to our instructions. The data processors may not use the information for any other purpose and are bound by confidentiality.

5.5.3. To the extent that processing takes place outside the EU/EEA, the transfer is safeguarded as described in section 1.5.

5.6. Retention of your personal data:

5.6.1. The data is retained for as long as the supplier relationship exists, and thereafter for 5 years from the end of the financial year to which the agreement relates, in accordance with the Danish Bookkeeping Act.

6. When you have questions or otherwise communicate with us

6.1. We process your name, your email address, your phone number, the company you may represent, and the content of your inquiry.

6.2. The purpose is to answer your inquiry and otherwise communicate with you about the service you are requesting.

6.3. Legal basis for the processing:

6.3.1. The legal basis is Article 6(1)(f) of the General Data Protection Regulation on legitimate interest.

6.4. Retention of your personal data:

6.4.1. The data is deleted 1 year after your inquiry, unless the inquiry forms part of a customer relationship, in which case retention follows section 4.15.

6.5. Recipients or categories of recipients:

6.5.1. Inquiries by email and chat are handled in our support system Zendesk (Zendesk, Inc., USA), which processes the data as a data processor on our behalf. Transfers to the USA take place as described in section 1.5.

7. Your rights

7.1. Under the General Data Protection Regulation, you have a number of rights in relation to our processing of data about you.

7.2. If you wish to exercise your rights, you can contact us at super@superusers.dk. We will respond to your request without undue delay and no later than one month after receiving it.

7.3. Right of access

7.3.1. You have the right to access the data we process about you, as well as a range of additional information.

7.4. Right to rectification (correction)

7.4.1. You have the right to have inaccurate data about yourself corrected.

7.5. Right to erasure

7.5.1. In special cases, you have the right to have data about you erased before our regular general deletion takes place.

7.6. Right to restriction of processing

7.6.1. In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may in future only process the data, apart from storage, with your consent, or for the establishment, exercise or defense of legal claims, or to protect a person or important public interests.

7.7. Right to object

7.7.1. In certain cases, you have the right to object to our otherwise lawful processing of your personal data.

7.7.2. You can always object to the processing of your data for direct marketing.

7.8. Right to data portability

7.8.1. In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.

7.9. Right to withdraw consent

7.9.1. Where our processing is based on your consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal. Consent to cookies is changed on the Cookie policy page, and consent to newsletters is withdrawn via the unsubscribe link in the newsletter.

7.10. Complaints to the Danish Data Protection Agency (Datatilsynet)

7.10.1. You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the way we process your personal data. You can find the Danish Data Protection Agency's contact details and guidance on your rights at www.datatilsynet.dk.

8. Document information

8.1. This is version 3.0 of SuperUsers a/s’ privacy policy, updated 10 September 2026. The policy is updated when our processing of personal data changes, and the current version can always be found on this page.